Lost Updated: April 18, 2025
At LuminousSpin.com, we are committed to providing the best gaming experience for all players. If
you are not
completely satisfied with any of our services, we are here to assist with any concerns related
to refunds,
exchanges, or other inquiries. These Terms & Conditions outline the procedures and guidelines
for refunds,
exchanges, and usage of our platform.
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1. Requirements for Refunds
To request a refund, please ensure the following conditions are met:
- The game or service must be unused and in its original state.
- You must provide proof of purchase or account details.
- You must have attempted to resolve any issues with our support team prior to
requesting a refund.
Refund requests must be made within the specified period from the date of purchase or
activation.
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2. Refund Process
To request a refund:
- Contact our support team via email at support@luminousspin.com or by phone.
- Provide your order details, the reason for the refund request, and any required
documentation, such
as receipts or screenshots.
- Our team will review your request and inform you of the outcome within 7 business
days.
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3. Partial Refunds
In certain cases, partial refunds may be granted under the following conditions:
- If the game features or service has been partially accessed or used.
- For items purchased during special promotions or discount offers.
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4. Exceptions
Refunds will not be granted in the following cases:
- Digital content, in-game features, or virtual items that have already been accessed,
played, or
downloaded.
- Personalized or custom-made in-game items.
- Items or services purchased during final sales, promotional offers, or clearance
sales.
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5. Refund Method
Once your refund request is approved:
- The refund will be processed and issued to the original payment method.
- Processing may take 7-10 business days.
- LuminousSpin.com is not responsible for any delays caused by your bank or payment
provider.
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6. Exchange Policy
If you wish to exchange an in-game item or service:
- Contact our support team with your order details.
- Clearly state the reason for the exchange request.
- Our team will guide you through the exchange process.
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7. Contact
For any questions, assistance with refunds, exchanges, or other concerns, feel free to
contact us at any
time:
Email: support@luminousspin.com
